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Our artificial flowers are crafted from high-simulation fabric materials that replicate the textures, gradient colors, and natural forms of real flowers. Select styles feature Real Touch technology, giving the petals a soft, lifelike feel that mimics fresh flowers. Each piece is shaped to match the natural morphology of real blooms, creating a visually authentic floral atmosphere with ease.

We guarantee over 95% consistency in color, texture,and shape between what you receive and our product photos. The only variable is lighting — our images are shot under soft, even studio lights. When you place the flowers at home under warm or cool lighting, the color may shift subtly.

This isn't a flaw — it's actually proof of how realistic they are, just like real flowers that change tone in different light.

Color is never static. Screen temperature, warm or cool home lighting, even daylight on a cloudy day — the same flower takes on a different character in each setting. This isn't a flaw; it's the living quality that makes real flowers what they are.

Slight color variations caused by screen displays, lighting conditions, or individual visual perception are well within the normal range and do not constitute quality issues.

The stems contain metal wire inside. Most can be bent to adjust shapes and heights, including popular bouquet‑style flowers such as roses, peonies, calla lilies, poppies and dahlias. You may twist and bend them freely to fit your vases.

If you need to shorten the stems, please use wire cutters, as ordinary household scissors can hardly cut the inner metal wire. A small number of special solid hard stems cannot be bent or trimmed.This is clearly explained in the blog post — click to visit the blog for the fulldetails.

At this time, our shipping services are limited to the continental United States and Canada. We operate warehouses in both countries, and all orders are fulfilled directly from these local facilities to ensure faster and more reliable delivery.

Please note that we do not ship to other countries or regions.

Once an order is submitted, it cannot be modified or canceled — including the shipping address.

Please review all information carefully before placing your order.

Please inspect your order upon arrival. If anything is damaged, contact us here within 48 hours of delivery and we’ll refund or reship (if stock is available).

Include your order number, clear photos of the damaged item and the shipping box/packaging, and a brief description of the issue.

Please keep all packaging until your claim is resolved.

Three key tips — match the vase shape to your flowers (wide-mouth for large blooms, tall tapered for linear stems), aim for a vase height about 1/3 to 1/2 of the bouquet's total height, and choose materials and colors that complement your home décor.You can read our blog to learn more.

Yes, we do. We accept custom orders (such as adjustments to flower color, style, or size). Customized products are shipped directly from our factory in China, so delivery times will be longer than our standard orders.

For custom requests, please reach out to us at support@Moschein.com — we'll be happy to discuss your needs and confirm feasibility and estimated lead time.

We'll send you a tracking number as soon as your order ships, so you can follow its journey every step of the way.

And don't worry — we'll also keep you posted on any key updates, like unexpected delays or delivery changes, so you're always in the loop.

We encourage you to check your tracking info regularly. If you spot anything unusual or just need a little extra help, our team is always here for you. Simply email us at support@moschein.com, and we'll get back to you within 24 hours.

For items available on our website from August 1, 2026 to December 21, 2026, we offer free shipping on every order.

Delivery Timeframes
Shipping times vary depending on the destination and the items ordered. As a general guide:

Orders shipped from our U.S. warehouse: Estimated delivery in 3–7 business days (varies by destination).

Orders shipped from our Canada warehouse: Estimated delivery in 3–7 business days (varies by destination).

Please note that these are estimates, and actual delivery times may vary. We recommend checking your order tracking for the most up-to-date information.

Estimated Transit Times
We work with a variety of shipping carriers and will choose the one that best suits your order for timely delivery. While we don't typically send separate carrier notifications, we always aim for the smoothest shipping experience.

Have a specific carrier preference or special need? Just reach out to us at support@moschein.com within 3 days of placing your order, and we'll try to make it happen.