Shipping policy

For items available on our website from August 1, 2026 to December 31, 2026, we offer free shipping on every order.

Delivery Timeframes

Shipping times vary depending on the destination and the items ordered. As a general guide:

(1)Orders shipped from our U.S. warehouse: Estimated delivery in 3–7 business days (varies by destination).

(2)Orders shipped from our Canada warehouse: Estimated delivery in 3–7 business days (varies by destination).

Please note that these are estimates, and actual delivery times may vary. We recommend checking your order tracking for the most up-to-date information.

Estimated Transit Times

We work with a variety of shipping carriers and will choose the one that best suits your order for timely delivery. While we don't typically send separate carrier notifications, we always aim for the smoothest shipping experience.

Have a specific carrier preference or special need? Just reach out to us at support@moschein.com within 3 days of placing your order, and we'll try to make it happen.

How Can I Track My Order?

We'll send you a tracking number as soon as your order ships, so you can follow its journey every step of the way.

And don't worry — we'll also keep you posted on any key updates, like unexpected delays or delivery changes, so you're always in the loop.

We encourage you to check your tracking info regularly. If you spot anything unusual or just need a little extra help, our team is always here for you. Simply email us at support@moschein.com, and we'll get back to you within 24 hours.