Refund policy
30-Day Hassle-Free Returns
You may request a return within 30 days of receiving your order. Refunds will be processed within 7–14 business days after we receive your return package.
Return Conditions
To ensure a smooth refund, please confirm that your return meets all of the following requirements:
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Item Condition: Items must be in their original condition. They should not have been worn, washed, or altered.
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Return Window: Your return package must within 30 days of the original delivery date.
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Proof of Purchase: Please include a copy of your order confirmation email inside the package.
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Multiple Boxes: If you are returning items in more than one box, please initiate a separate return request for each box to ensure proper tracking.
Return Shipping & Labels
Quality Issues (e.g., significant fabric damage found within 60 days of receipt. Note: Leaf shedding during transit is not covered — please see our care guide for easy fixes.)
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Who Pays for Shipping: We cover it.
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Who Provides the Label: We provide the label
Non-Quality Issues (e.g., change of mind, wrong size, doesn't fit, etc.)
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Who Pays for Shipping: You cover it.
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Who Provides the Label: Currently available for Continental US and Canada orders only — we can provide a label upon request.
Important Notes
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Custom Orders: We are unable to accept returns on custom or personalized orders. We appreciate your understanding.
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Non-Compliant Returns: Returns that do not meet the conditions above may be subject to a restocking fee or refusal of refund.
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Questions? If you're unsure whether your item is eligible for return, feel free to contact us at support@moschein.com — we're happy to help.